Behind Bloom & Wild’s £110m success lies a leadership lesson in turning customer complaints into brand advocacy
Dougal Shaw
Dougal Shaw is senior correspondent at Business Leader. He is a digital journalist and multiplatform creative focused on entrepreneurship and how leaders succeed. He previously worked at the BBC and runs Business Leader's My Business Leader Secret video series.
The CEO of a social enterprise in the UK explains how the extended producer responsibility scheme is hitting her business
A building in Glasgow is testing out a new concept, combining a co-working space with accommodation for hotel guests and a hall of residence for students. Can they all get along?
Anthony Eskinazi is one of the UK’s most successful entrepreneurs in the sharing economy sector, but there's things he wishes he knew much earlier to scale.
The real value of artificial intelligence lies not in replacing people but in collaborating with humans’ unique creativity
The discipline it takes to be a top chef “also works well in the boardroom”, according to Chris Galvin, the chef patron of Galvin Restaurants
Edwin Brenninkmeyer, who is a qualified pilot as well as being a CEO in the aviation industry, shares tips from the cockpit
Australian entrepreneur Tim Fung believes that you should prioritise developing internal talent when growing a business
Steve Brass explains how he promotes psychological safety at work to foster innovation
Major career setbacks can be moments to take stock and recalibrate, according to US tech boss Sanjay Poonen
Communications specialist Tom Laranjo shares advice on how to integrate artificial technology into the workplace
Video games entrepreneur Gina Jackson explains a common trap developers can fall into when making games
Will Orr shares his insights into Gen Z’s changing attitude to health and fitness
Eric Johnson leads an online platform focused on the value of collecting feedback, a principle he applies to his own company
Ebike entrepreneur Caroline Seton explains why start-ups should withstand external pressures to change course
Tom Crowley explains his philosophy for running successful high street food businesses
The travel tour entrepreneur’s business is thriving after the pandemic because she listened to customers
Number one in our Growth 500 is a music promoter to the stars whose down-to-earth approach strikes a chord with industry greats
Fashion entrepreneur Dessi Bell explains why customers are looking for something different when they shop on the high street
The home appliances inventor and entrepreneur explains what he’s learned from sponsoring Brentford FC
Neil Mullarkey is an improvisational comedian who has a few tricks to teach the world of business
Hubert Viriot explains his approach to using technology in the hospitality industry
The advertising veteran believes that leaders need to listen to those around them to set the right course for the business
The Olympic cycling champion has brought lessons from his time in sport to his work in business
The auto industry entrepreneur believes smart pivots can be the start button to fire up business success
The hotel executive believes the hospitality industry needs to be proactive in hiring to reflect society
The legendary ad exec believes leaders should collaborate with the technology, rather than use it as a tool
Contestants from The Apprentice reveal the fundamental business lessons they learned from taking part in the TV show
The Business Leader team are joined by the political editor of The Times Steven Swinford to cover what you need to know about the tariffs
The woman leading the Sizewell C nuclear plant project explains her approach to building a diverse workforce
Pip Murray talks about how she took her idea from the kitchen table to supermarket shelves, through food markets, rigorous product testing and more
The healthtech entrepreneur runs a 'Last Friday' club where other leaders can book a session and ask him for advice
We go into a luxury rehab clinic in Switzerland to learn about the pressures that cause executives to succumb to stress and how to guard against them
The fintech entrepreneur explains a key hiring strategy that has helped him scale a global business
The entrepreneur and angel investor explains a common issue she encounters with start-up founders
David Abrahamovitch built Grind from one cafe in Shoreditch to a multimillion-pound business that is now expanding beyond London. This is the story of how he did it.
LinkedIn is the leading social network for businesses around the world. Now it wants a stake in real-life interactions too.
Founder Timo Boldt explains how AI tech is embedded in Gousto and how coaching and mentorship have transformed him as a leader
The leader of the online fundraising platform says measuring your personal risk appetite is vital for success
IBM UK chair Nicola Hodson discusses how businesses can implement artificial intelligence, the state of Quantum computing and much more
The founder of the employee benefits platform says parenthood has improved her leadership style
Serial entrepreneur Marcia Kilgore shares how to develop original consumer products, hire the right people and much more.
The boss of the US tech unicorn says a key part of growing his business involves working hard to ensure that it doesn't lose customers.
The co-founder and CEO of the flower delivery specialist says mistakes with customers can be a chance to shine and even build advocacy
Jordan Schwarzenberger shares his advice on how to connect with Gen Z and stand out on social media as a business leader.
The fashion boss turned art gallery executive believes leaders should be open to having younger people coach and educate them
When Alla Ouvarova brough the concept of liquid egg white to the UK, she was surprised by who ended up buying the product
Timo Boldt says becoming a coach has helped him to better understand and support employees
How does a tech leader navigate a post-pandemic slump and harness AI to redefine an industry? Allan Thygesen shares how he’s steering the company
The Business Leader editorial team look at the year ahead, the trends we expect to see, what leaders should stop doing and much more
The CEO of the mapping service says too many would-be entrepreneurs jump in blind without having done enough research
Julie Chen was visiting a farm in China when she had the idea for building a business based on importing eco-friendly toilet paper
The founder and CEO of the Pip & Nut food brand explains how you can make your own luck in business
Tech entrepreneur Katherine Kostereva explains why you should bootstrap your business idea first, before you seek capital investment
Graham Ruddick, Sarah Vizard and Dougal Shaw get together to discuss what they have learned in 2024 and their top business tips
Retail stores are becoming places to cement a relationship with customers, not just to sell products
Jesper Brodin, the CEO of Ingka Group, the business behind Ikea's global retail operations, on how Ikea became one of the biggest retailers in the world
Ingka Group's CEO Jesper Brodin has had to return Ikea to its entrepreneurial roots to transform the retailer for the digital age
Ikea's CEO explains a simple concept to help business leaders in times of change and uncertainty
Fraser Smeaton turned MorphCostumes into a multi-million-pound business but had to reinvent when it became a victim of its own success
Fashion entrepreneur Eshita Kabra-Davies explains why getting feedback from early users is important in building a successful business
Tech CEO Chet Kapoor explains an important lesson he has learned about recruitment and team building
Publisher Joanna Reynolds explains how a diagnosis of dyslexia in her 20s helped her to forge her own leadership style.
Josh Silverman explains how he orchestrated the marketing drive behind the Barbie film
Many business leaders understand that AI is an important technology for the future but are less clear how they can adopt it now. Here are five companies showing how
Nicola Hodson discusses the importance of building a team of mentors in developing leadership skills
In our latest podcast, we speak to Monday.com co-founder Eran Zinman about how the company has scaled so rapidly
Co-founder and co-CEO Eran Zinman speaks on this episode about how global software giant Monday.com has scaled so rapidly.
David Abrahamovitch, CEO of Grind, discusses the impact of a growing business on the founder
Joanna Carman, director of broadband provider Plusnet, explains how she learned to develop an authentic leadership style
Fraser Smeaton, co-founder and CEO of MorphCostumes, explains how a formative experience from his youth helped him succeed in business
The co-founder and co-CEO of Monday.com explains how an appreciation of failure has driven him to build a multi-billion-dollar company.
Fawn Weaver has built a global whiskey brand from scratch, and she’s distilled some important business lessons along the way
We speak to Fawn Weaver, who has been building a new global whisky brand, Uncle Nearest, from Tennessee in the US
In this instalment of our video series, My Business Leader Secret, we talk to Julie Chen, CEO of Cheeky Panda, which she co-founded with her husband in 2016.
Richard Peake, managing director of Merchant Gourmet, on bringing excitement to 'begrudged' consumer products
Jordan Schwarzenberger, manager of YouTube sensations The Sidemen, discusses the pitfalls of being a young leader
Online marketers call people who live offline ‘the unreachables’ but Paperplanes co-founder Dan Dunn has shown that direct mail can still hit home
Fawn Weaver, the woman behind the Uncle Nearest whiskey brand, shares her personal business advice
Paddy Fletcher, co-founder and co-CEO of The Port of Leith whisky brand, shares his personal business advice, explaining why he built a vertical distillery
It’s the existential business question of the post-Covid age: are you remote, in-office, or hybrid? We speak to start-ups who have taken very different approaches
AKQA CEO Ajaz Ahmed on diversity in tech and advertising and his sense of responsibility when it comes to representation at work
Bruce Bratley, founder and CEO of First Mile, shares his personal business advice, explaining how the company uses gamification to motivate customers
Andrew Dudum, the man behind Hims & Hers, wants to bring healthcare into the digital age by using all the user-testing tricks at the modern entrepreneur's disposal
We visit a former primary school in north London that has become the unlikely hub for a group of start-ups focused on sustainability
Matt Grech-Smith talks about how Swingers leveraged pop-up spaces and social media to create a thriving business with a £39m turnover and plans for further expansion on the Business Leader podcast
Will Beckett, co-founder of Hawksmoor, shares insights on scaling a business by prioritising staff retention and much more.
Stuart McLachlan, co-founder and CEO of Anthesis, shares his personal business advice
For entrepreneur Chantal Epp, a passion for the sport of cheerleading led to her business breakthrough
Indoor, inner city mini golf combined with a boozy night out sounded like a crazy idea, but a pop-up in east London gave it a chance with customers and investors
Digital language learning platforms are big business these days and the data they harvest can yield interesting insights for everyone, including business leaders
Will Beckett, co-founder and CEO of Hawksmoor restaurants, shares his personal business advice
Plus, new car sales hit five-year high, private equity M&A growth, and a new Barbie exhibition launches
Plus, the next government to benefit from easing of the cost-of-living crisis, Tata Port Talbot steel plant strikes called off and Revolut reports record profits
Camilla Barnard, co-founder of Rude Health, which makes organic, dairy alternative drinks and breakfast cereals, shares her personal business advice
Andrew Dudum, co-founder and CEO of online health and wellness company Hims & Hers, shares his personal business advice
In today's Off to Lunch, we also cover Carlsberg's bid for Britvic, the cautionary tale of Huy Fong's hot sauce and what we can learn from the Adidas and Puma rivalry
Amit Bendov, CEO of Gong, has worked in AI for five decades. He believes we are on the cusp of a “cerebral revolution” but cautions on the limits of the technology
Julia Hartz, co-founder and CEO of the global events marketplace Eventbrite, shares her personal business advice
The UK government wants to boost entrepreneurship. To do so, it could take inspiration from initiatives in the Nordic countries
Tom Leathes, co-founder and CEO of car-selling platform Motorway, shares his personal business advice