Patricia Cullen

Many businesses claim to have put a focus on wellbeing, but do such programmes really help tackle burnout and nurture a supportive workplace culture? 

Companies are usually reasonably good at preserving knowledge around processes and operations but fare less well when it comes to tacit knowledge. With staff turnover still high and sickness on the up, that’s a problem

The Body Shop lost relevance with its core customers, while successive ownership and leadership changes confused the strategy