Bookshelf: Female Founders’ Playbook
In an extract from her book, Starling Bank founder Anne Boden offers some tips from her funding journey
Bookshelf
Bookshelf: Rassie Erasmus – stories of life and rugby
We’ve scoured the autobiography of Rassie Erasmus for some of the lessons within it that you can apply to your organisation.
Why failing also matters
In this extract from her award-winning book Right Kind of Wrong, Harvard professor Amy Edmondson explains why we should not miss out on the satisfying journey of learning to dance with failure. Every kind of failure brings opportunities for learning and improvement. To avoid squandering these opportunities, we need a mix of emotional, cognitive and...
Winning on Purpose: The unbeatable strategy of loving customers
In his latest best-selling book, Fred Reichheld introduces NPS 3.0 as a way for companies to enrich the lives of their customers and generate good profits. This approach puts treating customers the way you would want to be treated at the centre of enduring business success. Reichheld provides examples of companies with superior NPS delivering...