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Retail & ecommerce

Facade of Ikea Greenwich

Ikea’s boss: We’ve never made so many mistakes

Ingka Group's CEO Jesper Brodin has had to return Ikea to its entrepreneurial roots to transform the retailer for the digital age

Dougal Shaw

Jesper Brodin

Ikea CEO: Manage challenges, lead from opportunities

Ikea's CEO explains a simple concept to help business leaders in times of change and uncertainty

Dougal Shaw

MorphCostume founders

How to reinvent your business when sales go stale

Fancy dress business MorphCostumes saved itself with a makeover focused on shifting its sales strategy and making better use of data

Dougal Shaw

Josh Silverman

Barbie mania: Meet the architect behind the branding blitz

Josh Silverman explains how he orchestrated the marketing drive behind the Barbie film

Dougal Shaw

Pets at Home store

Five practical ways businesses are using AI

Many business leaders understand that AI is an important technology for the future but are less clear how they can adopt it now. Here are five companies showing how

Dougal Shaw

Elizabeth Hurley-Nayar arrivves at the Love Ball

The diamond empire: How De Beers created a market out of nothing

When De Beers found itself with a glut of gems and no buyers, it used glamour and royalty to create a market where none existed

Bruce Whitfield

My Business Leader Secret - Fraser Smeaton, co-founder of MorphCostumes

MorphCostumes CEO: Learn to build trust quickly

Fraser Smeaton, co-founder and CEO of MorphCostumes, explains how a formative experience from his youth helped him succeed in business

Dougal Shaw

My Business Leader Secret - Julie Chen, CEO of Cheeky Panda

Cheeky Panda CEO: ‘Wear your brand’ to stand out

Julie Chen, co-founder and CEO of Cheeky Panda, on how to make an impact with potential customers and investors

Dougal Shaw

Amy Knight standing in front of Must Have Ideas' warehouse

Must Have Ideas: The online retailer dominating social media and consumer trends

Gut feeling and a keen eye for customers has helped Must Have Ideas go from homebased start-up to an online success story

Josh Dornbrack

James Daunt, Waterstone's, Mantova, Italy, 2012

James Daunt on how to run successful shops

In our latest podcast episode, we get a masterclass from James Daunt, the man who turned around Waterstones in the UK and Barnes & Noble in the US

Graham Ruddick

Nike store is a fashion and sporting goods store

McDonald’s, Nike and Starbucks show the perils of losing sight of the customer

Some of the world's biggest consumer businesses are struggling for sales growth as customer habits shift and they fail to keep up 

Graham Ruddick

The outside of a The Body Shop store

What went wrong at The Body Shop – and what can we learn from it?

The Body Shop lost relevance with its core customers, while successive ownership and leadership changes confused the strategy

Patricia Cullen

Simon Arora sitting at a table

Building B&M: Speed, strategy and success

We speak exclusively to long-time CEO Simon Arora about the strategy behind building B&M and how it nearly all ended after less than a year

Graham Ruddick

Stack of vinyl records

A look inside vinyl’s resurgence

Vinyl sales have been rising fast and new technology, including on-demand manufacturing, suggest its growth still has some way to go

James Cook