September/October 2024

In this issue:

• An interview with Monzo chief executive TS Anil discussing how the digital bank has scaled to become a business worth more than £4bn and taken on the traditional high street banks

• A look at how businesses can truly be customer-centric and anchor all their decisions around their customers

• Masterclasses on how to do market research and marketing from Little Moons, Virgin Media O2 and the Italian football league Serie A

• A fascinating interview with John Cleese on how to be creative and the story behind comedy classics such as Fawlty Towers

• Behavioural scientist Richard Shotton on what businesses need to understand about the innate biases of their consumers

• Our Business Leader Experts help you understand the issues that matter, including Tom Beahon, co-founder and chief executive of Castore, on his concerns about the outlook for entrepreneurs in the UK and Ed Smith on the lessons from England cricketer James Anderson’s career